Frequently Asked Questions
The Swansea Bay Pop-Up is a local pop-up with an exciting line-up of local businesses serving up the best food, drinks and sweet treats for the whole family.
The Swansea Bay Pop-Up is open everyday from 12pm-11pm including weekdays, weekends and bank holidays.
We are based in the Lacrosse Fields at Singleton Park, at the bottom of Brynmill Lane. The postcode for your Sat Navs is SA2 0AU – you won’t miss our giant big top tent! There is a number of local pay and display car parks nearby.
Due to huge demand, booking is highly recommended. Walk-ins are always welcome as long as we have space. The last table booking is at 8pm. You can book your table here.
The Swansea Bay Pop-Up is free to enter. There will be a £10 authentication at the point of booking. No funds will be taken from your account at that time. Should you fail to arrive for your booking or fail to give us 48 hours notice of cancellation, you will be charged. If you wish to cancel your table, there is a cancellation button at the bottom of your booking email. This is the only way to cancel your booking.
We are only taking bookings for a group of up to six people. Following government guidelines, the six people can be from different households. We are unable to take requests to have tables close to one another. All food stalls and site staff are doing their best to keep everybody safe whilst adjusting to new rules and regulations. Thank you for your understanding.
Yes, children are included in your booking of up to six people.
We welcome all ages to the Swansea Bay Pop-Up. Children under the age of 18 must be accompanied by a parent or legal guardian at all times.
If you would like to make any amendments to your booking like adding to your party (up to six people) or any other query, simply reply to your booking confirmation email. One of the team will get back to you within 24 hours.
If you would like to cancel a booking, simply click the ‘cancel’ button at the bottom of your confirmation e-mail. Make sure you give at least 48 hours notice of cancellation, or you will be charged.
We’d love you to bring along your furry friends! Dogs must be kept on a lead at all times and must be well behaved. We have water bowls for the dogs, please ask if you need one.
We have a range of delicious food from Swansea’s best bars and restaurants. Click here to take a look at the menus. These menus may be subject to change. If you have any dietary requirements, please speak to individual food stalls and/or check the online menus provided.
Yes, there are toilets on site including ladies, gents, disabled and baby changing facilities.
The site has wheelchair access throughout including disabled toilets.
Yes, we serve alcohol seven days a week. We have a range of cocktails, beers, ales, spirits and much more. We also have a range of soft drinks, hot drinks and mocktails.
Yes, we currently play background music so that you can sit back, relax and enjoy your time with us.
Yes, we have a large covered big top tent although we do recommend checking the weather before arriving and dressing for the elements. We have indoor, outdoor and cabin seating options. The cabins are covered booth areas with space for six people.
Yes, we politely ask you to stay at your table at all times due to Covid-19 regulations.
When you pre-book your table, the details of all your party will be used for track and trace. If you haven’t pre-booked and turn up on the day, we will ask for your details at the entrance. If you refuse to pass on your details, you will not be able to enter.
Please drop us a message on social media @swanseabaypopup or click here. We aim to respond to all enquiries within 48 hours.
Ordering food and drinks whilst you’re at the Swansea Bay Pop-Up is made simple. Simply scan the QR code at your table which will take you through to a website where you will be able to order food and drinks from various stalls through one simple transaction. Please remain seated at your table at all times. We will bring everything over to your table. Your items will arrive when they are ready so food and drinks may come at various times to keep them fresh. We are currently not accepting cash.
Bookings are currently made for a two hour time slot only. At busy periods such as evenings and weekends, we are unable to offer a longer time slot of more than two hours. During quieter periods, you may be able to stay at your table for longer than two hours. This will be at the discretion of the site staff on the day.
Due to the nature of the Pop Up event, our vendors are sharing cold storage units while on site and despite our best efforts, we cannot completely guarantee there won’t be cross contamination. We are therefore unable to cater for those with food allergies.
Due to current government guidance, we are exclusively operating table service at the Swansea Bay Pop Up this year. When ordering through the app, there is a small service charge applied for each transaction. This is to cover the additional staff costs associated with table service and the app itself. Applying this service charge has allowed us to ensure that the Swansea Bay Pop Up remains a free to enter event.
The ordering system relies on you using the internet. Use your phone to scan the QR code located on you table, which will take you straight to the online ordering system. This is where you will access all food and drink menus. If you have any issues with the webpage, please speak to a member of the Pop-Up team and they will be more than happy to help you.